Refund, Return & Exchange Window & Eligibility If you are not entirely satisfied with your purchase, we offer a straightforward return and exchange process.

This website (impexbeauty.in) is owned and operated by Kola Enterprises.

  • Window: You have 7 days from the delivery date to initiate a return or exchange.

  • Product Condition: To be eligible for a return or exchange, you must ensure the item remains unused, unopened, and in its original packaging (New Condition).

  • Accepted Reasons: We gladly accept returns and exchanges for both non-defective products (change of mind/customer remorse) and defective/damaged items.

Please note: For hygiene and safety reasons, we cannot accept returns or exchanges on opened skincare and cosmetic products unless you received a defective, damaged, or incorrect item.

How to Initiate a Return or Exchange To start a return or exchange, please contact our support team immediately with your order details and clear photos of the product at support@impexbeauty.in or WhatsApp us at +91 9986203040. Once we approve your request, we will provide you with specific instructions. Please note that all our returns and exchanges are processed strictly by mail/courier. We do not offer in-store drop-offs.

Shipping Costs & Labels (Free Returns) At IMPEXBEAUTYIN, we want you to be completely satisfied with your purchase. Consequently, we offer Free Returns and Exchanges for all eligible products within your designated window.

  • Return Shipping Label: A prepaid return shipping label is already included in your package (Free of cost). Simply paste the provided label on the box and hand it over to the courier to send it back to our Bengaluru facility.

  • Restocking Fees: We strictly do not charge any restocking fees (No Cost).

Refund Process & Timeframe After we receive and inspect your returned item, we will notify you regarding the status of your refund or exchange.

  • Refund Processing Time: If we approve your return, we will process your refund within 7 days.

  • Refund Method: We will initiate the refund directly to your original method of payment (via Razorpay).

  • Non-Refundable Fees: Original shipping costs (the ₹60 flat fee on orders below ₹999) are strictly non-refundable.

Contact Us For any return or refund queries, contact us at:

  • IMPEXBEAUTYIN operated by Kola Enterprises

  • Email: support@impexbeauty.in

  • Phone / WhatsApp: +91 9986203040

  • Address: No. 79 B, 5th Cross Road, Opposite Al Hadi International, 5th Phase, J P Nagar, Bengaluru, BENGALURU (URBAN), KARNATAKA, 560078

 

Effective Date: 29 Aug 2026