This website (impexbeauty.in) is owned and operated by Kola Enterprises.

About the Company & Brand

Q: What is your official legal business name? A: Our officially registered legal business name is Kola Enterprises.

Q: What is the relationship between Kola Enterprises and impexbeauty.in? A: impexbeautyin is the retail brand operated by Kola Enterprises.

Q: Where is your business located? A: Our official business operations and headquarters are located at No. 79 B, 5th Cross Road, Opposite Al Hadi International, 5th Phase, J P Nagar, Bengaluru, BENGALURU (URBAN), KARNATAKA, 560078.

Q: How can I be sure of product quality on your website? A: We source all our skincare and cosmetic products through standard retail channels. Every item you receive comes exactly as packaged by the manufacturer, including its original manufacturer barcode (GTIN).

Q: Where do you ship? A: We currently offer our services and ship products exclusively within India.

Q: What are your shipping rates and delivery times? A: We charge a flat shipping fee of ₹60 for all orders below ₹999, and offer Free Shipping on all orders of ₹999 and above. Total Delivery Time is 3 to 9 Business Days.

Q: How can I track my order once it is placed? A: Once we dispatch your order, we will share a tracking link with you via email or WhatsApp so you can monitor your delivery status.

Q: What is your return and exchange policy? A: You have 7 days from the delivery date to initiate a return or exchange. The item must remain unused, unopened, and in its original packaging (New Condition).

Q: Do you charge for return shipping or restocking fees? A: We offer Free Returns. A prepaid return shipping label is already included in your package (Free of cost). We strictly do not charge any restocking fees (No Cost).

Q: How long does it take to get a refund? A: If we approve your return, we will process your refund within 7 days. We will initiate the refund directly to your original method of payment (via Razorpay). Please note that original shipping costs (the ₹60 flat fee on orders below ₹999) are strictly non-refundable.

Q: Will my personal details be shared with third parties? A: We do not sell your personal information to any third parties. We share your information only with trusted partners necessary to provide our services to you: our Shipping Partners (courier partners) for safe delivery, and our Payment Gateways (Razorpay) for secure payment processing.

Q: Is my payment information secure? A: Yes. We use Razorpay to process payments securely. We do not collect or store your direct credit/debit card numbers or bank account details on our servers. Razorpay handles this sensitive data securely according to their own strict privacy and security standards.

Q: How can I contact customer support? A: You can easily reach out to our support team for any queries regarding your order. Email us at support@impexbeauty.in or contact us via Phone/WhatsApp at +91 9986203040.

Q: What are your operating hours? A: Our customer support team is available from Monday to Saturday, 9:00 AM to 6:00 PM. We are closed on Sundays.